Greenvale Pediatrics received Level 1 PCMH certification in 2013. Pushing for evidenced-based medicine, PCMH certification requires physicians and staff to monitor and record every aspect of the patient’s care, including referrals, medication pick-ups, emergency room visits, diagnostic tests, shots and other services performed both within and outside of the practice. The goal is a team-based approach that provides comprehensive care for the patient. Using a standardized point system and six must-pass elements, the NCQA frequently checks the certified practice’s progress and results.
“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology and partnerships between clinicians and patients,” said NCQA President Margaret E. O’Kane. PCMH Recognition shows that these practices have the tools, systems and resources to provide their patients with the right care at the right time.”
Installing a patient portal system in 2014 where patients can view their lab work, request appointments and phone calls, and chat live with the doctor’s office, will help qualify Greenvale for a higher-level certification in three years, according to Jeff Corbitt, Greenvale’s practice manager.
“It was challenging, but the time and effort our physicians and staff put into the change were well worth the increase in care we can now provide to our patients,” he said.
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